Support

Email hello@rowmillhq.com. You get an answer within two business days.

It helps to include your store address, what you clicked, and the message the app showed. Do not send passwords or access tokens.

Common questions

The app says Shopify did not allow this. Your staff account needs permission for Online Store navigation, products and pages. Ask the store owner to grant them, then reload the app.

A redirect is reported as missing its target, but the page loads. Check that the product, collection or page is published to the Online Store sales channel. If the page comes from an app or a custom theme route, email us the path and we will add it to the accepted list.

How do I undo applied fixes? Import the backup CSV that was downloaded before the changes, under Online Store, Navigation, URL redirects. Importing restores the old targets and recreates deleted redirects.

How do I cancel Pro? Open the app, choose See plans in Shopify and switch to Free, or uninstall the app. Billing stops at the end of the current cycle.

See the guide for what each result means.